Terms and Conditions – House of Brass Ltd

1. Introduction

Welcome to House of Brass Ltd ("we", "us", "our"). These Terms and Conditions govern your use of our website (www.houseofbrass.co.uk) and the purchase of goods from us. By using our site and placing an order, you agree to these terms.

2. Company Information

House of Brass Ltd
Registered Office: 4 Harrimans Court, Alcester Street, Nottingham, England, NG7 2UR
Company Registration Number: 04901892
VAT Number: GB779894142
Email: sales@houseofbrass.co.uk
Phone: 0115 9475430

3. Products and Orders

We specialise in architectural brass ironmongery and fittings.
Product images are for illustrative purposes; slight variations may occur.
Orders are subject to availability and confirmation.

4. Pricing and Payment

All prices are in GBP and include VAT unless stated otherwise.
Payment is required in full before dispatch.
We accept major credit/debit cards and other secure payment methods.

5. Delivery

We deliver across the UK.
Standard delivery is typically up to 5 working days.
Delivery charges are calculated at checkout.
Click & Collect is available from our Nottingham store.
For more detail, review our delivery page.

6. Free Cutting Service

We offer a complimentary cutting service for selected products, such as curtain poles and foot rails etc. This service is provided free of charge as a convenience to our customers.
All cuts are made to customer-specified measurements.
We work to a tolerance of ±5mm.
Please ensure measurements are accurate before submitting your order, as cut items cannot be returned or refunded unless faulty.
If precise fitting is essential, we recommend cutting on site to ensure accuracy.
If a cutting error results in the item being shorter than the specified tolerance, we will provide a replacement. If the item exceeds the specified tolerance in length, it will need to be trimmed on site. Should you require us to make further adjustments after dispatch, all associated carriage costs will be your responsibility.
Please note that off-cuts are not retained or supplied.
This service is non-reversible once cutting has commenced.

7. Returns and Refunds

You may return items within 28 days in original condition and packaging.
Refunds are processed within 10 days of receipt.
Returns over £150 may incur a 25% restocking fee.
Special order or bespoke items (e.g., curtain poles, foot rails) are non-refundable and non-cancellable once production has started.
Return postage is the customer’s responsibility unless the item is faulty or incorrect.
For more detail, please review our Returns Policy.

8. Faulty or Incorrect Items

Report shortages within 48 hours of delivery.
Damaged items must be reported within 72 hours with photographic evidence.
We reserve the right to inspect returned items before issuing a refund or replacement.

9. Liability

We are not liable for indirect or consequential losses.
No liability is accepted for delays, installation issues, or usage-related damage.

10. Intellectual Property

All content on this website is the property of House of Brass Ltd and may not be used without permission.

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be resolved in the English courts.